Help Center
Find answers to common questions or contact our support team
Frequently Asked Questions
How do I reset my password?
To reset your password:
1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Follow the instructions in the email you receive
Why is my video buffering?
Buffering can occur due to several reasons:
- Slow internet connection (we recommend at least 5Mbps for HD streaming)
- High network traffic in your area
- Device performance issues
- Router or modem problems
How do I cancel my subscription?
To cancel your subscription:
1. Log in to your account
2. Go to Account Settings > Subscription
3. Click "Cancel Subscription"
4. Follow the confirmation prompts
What devices support Cineparda?
Cineparda is available on:
- Smart TVs (Samsung, LG, Android TV, Apple TV)
- Streaming devices (Roku, Fire TV, Chromecast)
- Game consoles (PlayStation, Xbox)
- Mobile devices (iOS, Android)
- Web browsers (Chrome, Safari, Firefox, Edge)
How do I update my payment method?
To update your payment information:
1. Log in to your account
2. Go to Account Settings > Billing
3. Click "Update Payment Method"
4. Enter your new payment details
Why can't I access certain content?
Content availability may be limited due to:
- Regional licensing restrictions
- Content rotation in our library
- Account restrictions (parental controls)
- Device or browser compatibility issues
Contact Support
support@cineparda.com
Typically responds within 24 hours
Phone
+1 (800) 123-4567
Support available 24/7
Live Chat
Available in your account dashboard
Quickest response time