SupportHelp Center

Help Center

Find answers to common questions or contact our support team

Frequently Asked Questions

How do I reset my password?

To reset your password:

1. Go to the login page

2. Click "Forgot Password"

3. Enter your email address

4. Follow the instructions in the email you receive

Why is my video buffering?

Buffering can occur due to several reasons:

- Slow internet connection (we recommend at least 5Mbps for HD streaming)

- High network traffic in your area

- Device performance issues

- Router or modem problems

How do I cancel my subscription?

To cancel your subscription:

1. Log in to your account

2. Go to Account Settings > Subscription

3. Click "Cancel Subscription"

4. Follow the confirmation prompts

What devices support Cineparda?

Cineparda is available on:

- Smart TVs (Samsung, LG, Android TV, Apple TV)

- Streaming devices (Roku, Fire TV, Chromecast)

- Game consoles (PlayStation, Xbox)

- Mobile devices (iOS, Android)

- Web browsers (Chrome, Safari, Firefox, Edge)

How do I update my payment method?

To update your payment information:

1. Log in to your account

2. Go to Account Settings > Billing

3. Click "Update Payment Method"

4. Enter your new payment details

Why can't I access certain content?

Content availability may be limited due to:

- Regional licensing restrictions

- Content rotation in our library

- Account restrictions (parental controls)

- Device or browser compatibility issues

Contact Support

Email

support@cineparda.com

Typically responds within 24 hours

Phone

+1 (800) 123-4567

Support available 24/7

Live Chat

Available in your account dashboard

Quickest response time